Returns & Refunds Policy
At GREENIES, we strive for 100% freshness and customer satisfaction with every order. If your organic groceries arrive damaged or do not meet our quality standards, you may request a return or refund within 24 hours of delivery.
Inspect Your Delivery
Thoroughly check your produce and pantry items immediately upon arrival to ensure everything is fresh and intact.
Contact Support
If there is an issue, email our team at [email protected] with your order number and clear photos of the items in question.
Verification Process
Our quality assurance team will review your claim within 48 hours to determine if a replacement or refund is appropriate.
Receive Your Refund
Once approved, we will issue a credit to your original payment method or provide a digital gift card for your next healthy haul.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing